1.    To manually book an appointment in the TSS web portal, navigate to the Appointments menu.

  1.   Click the Add New button and select Appointments.
  2.   Input the name into the search field to find an existing TSS customer.
  3.   Select the desired customer’s name or name vehicle when it appears. 
    • TIP: If the customer has an existing appointment it will be displayed in the Appointments section of the search results. Click on the existing appointment and reschedule it rather than creating a second appointment.

2.    Enter the Appointment Information.

  1.   Select the date and time.
  2.   Enter the DMS appointment number, if available
  3.   Enter the repair order number, if available.


3.    Enter the Vehicle Information.

  1.   Select the customer’s vehicle.
  2.   If the vehicle is not listed, click the Add New Vehicle tab to add a new vehicle.
  3.   If there are no associated tire sets, click the Add Tire Set button to add a new set.


4.    Enter the tire information

  1.   Select a tire set to be retrieved from the drop-down list (if no tires are in storage, this option will not be available).
  2.   Select a tire set to store from the drop-down list. (If no existing tire sets exist, click the Add Tire Set button).
  3.   If the customer does not plan to re-store tires, click the ⊝ button to deselect the "Move Into Storage" option.
  4.   You can choose to store or retrieve Inactive Tire Sets by pressing the down arrow next to either active tire set. Inactive sets will have a sleep icon beside them to indicate their inactivity.


5.    Click the Save button to book the appointment.

Edit or Cancel and Appointment

  1. To edit and existing appointment, click on the appointment time or click the •••  menu on the appointment record and select the Edit Appointment option.
  2. Once the edit appointment pop-up is summoned edit the details, and click the Save button.
  3. To cancel an existing appointment, click on the appointment record ••• menu and select the Cancel Appointment option.

TIP: If you want to cancel the appointment but want the appointment to re-upload from the DMS when it is rescheduled select the Flag as a No-Show option. This will also provide an insight on the Analytics page.