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Welcome to TSS Support

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  • Getting Started

    Need to book appointments and print labels? Get step-by-step instructions and get started using your TSS Portal.

  • FAQs

    Get answers to frequently asked questions and troubleshoot common issues.

  • Order Supplies

    Need more labels or ink ribbons? Check out our inventory and place an order.

  • Announcements

    The latest news and important updates about the TSS system.

  • Warehouse & Tire Storage

    Learn how to manage your warehouse facility setup and tire storage activity.

  • Hardware Setup

    Find out how to setup your printer or scanner.

  • Release Notes

    A round up of recent product enhancements to help you get the most out of TSS.

Recent Articles

  • Installing Driver (Network)

    Please complete the installation using the network IP address configured through the printer utility software. All computers that need access to the Gai...

  • Changing Print Speed & Density (2025)

    A troubleshooting method to mitigate any ink smudging on tire labels is to reduce the printer speed & density via the printer utility. Printer Utility ...

  • Gainscha GA-2408T: Firmware Tool & Update (2025)

    Firmware Check If your Gainscha GA-2408T is not running Firmware G1.1.1.3.66A7g, you will need to update your hardware. FW Tool Download: FW Tool F...

  • PICKUP Tires via Mobile App with eSign

    PLEASE NOTE: eSign manifests are only available on the Android version of TSS Mobile Pro and must be enabled by TSS Support.  Tires that have appointments ...

  • DELIVER Tires via Mobile App with eSign

    PLEASE NOTE: eSign manifests are only available on the Android version of TSS Mobile Pro and must be enabled by TSS Support.  Tires that have appointments ...

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