For issues regarding your Zebra scanner that are hardware related (I.e., not related to the TSS Mobile app) please contact Zebra support.
Please have your scanner's Serial Number ready for support entitlement validation before calling Zebra Support.
To locate the serial number, properly shut down your device, and remove the battery. You can find the serial number on the device's battery compartment.
Zebra Support Contact Information
1-800-653-5350